North South University Library OPAC

Customer service on the internet :

Sterne, Jim

Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne - 2nd ed. - New York : John Wiley, c2000. - xvi, 351 p. : ill. ; 28 cm.

0471382582




Customer
Service
Communication

HF5415.5 / .S737 2000

658.81202854678 / S839c
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