Customer service on the internet :
Sterne, Jim
Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne - 2nd ed. - New York : John Wiley, c2000. - xvi, 351 p. : ill. ; 28 cm.
0471382582
Customer
Service
Communication
HF5415.5 / .S737 2000
658.81202854678 / S839c
Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne - 2nd ed. - New York : John Wiley, c2000. - xvi, 351 p. : ill. ; 28 cm.
0471382582
Customer
Service
Communication
HF5415.5 / .S737 2000
658.81202854678 / S839c