Service success : lessons from a leader on how to turn around a service business /
Kaplan, Daniel I.
Service success : lessons from a leader on how to turn around a service business / Daniel I. Kaplan. - New York : John Wiley, c1994. - x, 262 p. : ill. ; 24 cm.
Includes index.
0471591297
Service industries--Management.
Service industries--Quality control
HD9980.5 / .K37 1994
658.5 / K17s
Service success : lessons from a leader on how to turn around a service business / Daniel I. Kaplan. - New York : John Wiley, c1994. - x, 262 p. : ill. ; 24 cm.
Includes index.
0471591297
Service industries--Management.
Service industries--Quality control
HD9980.5 / .K37 1994
658.5 / K17s