Sterne, Jim <br/><br/>
Customer service on the internet :  building relationships, increasing loyalty, and staying competitive / 
Jim Sterne 
 - 2nd ed. 
 - New York :  John Wiley,  c2000. 
 - xvi, 351 p. :  ill. ;  28 cm. 
<br/><br/><label>ISBN: </label>0471382582 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer<br/>Service<br/>Communication
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S737 2000 
<br/><br/><label>Dewey Class. No.: </label>658.81202854678  / S839c