TY - BOOK AU - Shiba, Shoji AU - David Walden AU - Graham, Alan ED - Center for Quality Management TI - Four practical revolutions in management: systems for creating unique organizational capability SN - 9781563273889 AV - HD62.15 .S55 2001 PY - 2001/// CY - New York PB - CRC Press KW - Total quality management N1 - "Center for Quality Management."; Includes bibliographical references and index; Management; Business ER -