Kaplan, Daniel I. <br/><br/>
Service success :  lessons from a leader on how to turn around a service business / 
Daniel I. Kaplan. 
 - New York :  John Wiley,  c1994. 
 - x, 262 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0471591297 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Service industries--Quality control
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .K37 1994 
<br/><br/><label>Dewey Class. No.: </label>658.5  / K17s