TY  - BOOK
AU  - Kaplan,Daniel I.
TI  - Service success: lessons from a leader on how to turn around a service business 
SN  - 0471591297
AV  - HD9980.5 .K37 1994
U1  - 658.5 
PY  - 1994///
CY  - New York
PB  - John Wiley
KW  - Service industries
KW  - Management
KW  - Quality control
N1  - Includes index; Management; Business
ER  -