Schmenner, Roger W Service operations management : instructor's manual / Roger W Schmenner - New Jersey : Prentice - Hall, c1995. - iii, 66 p. ; 23 cm. + 1 computer disc (CD ; 3/4 in.) ISBN: 0024068128 Subjects--Topical Terms: Service industriesManagement. Management. LC Class. No.: HD9980.5 / .S34 1995