TY  - BOOK
AU  - Schmenner,Roger W
TI  - Service operations management: instructor's manual 
SN  - 0024068128
AV  - HD9980.5 .S34 1995
PY  - 1995///
CY  - New Jersey
PB  - Prentice - Hall
KW  - Service industries
KW  - Management. Management
ER  -