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1.
Total quality management : the route to improving performance / John S. Oakland by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: Oxford : Butterworth-Heinemann, c1993
Availability: Items available for loan: North South University Library (4)Location, call number: TS156.O24 1993, ...

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2.
Cases in total quality management / John S. Oakland and Leslie J. Porter. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: Oxford ; Boston : Butterworth-Heinemann, c1994
Availability: Items available for loan: North South University Library (3)Location, call number: GEN HD62.15.O25 1994, ...

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