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Service success : lessons from a leader on how to turn around a service business / Daniel I. Kaplan. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New York : John Wiley, c1994
Availability: Items available for loan: North South University Library (1)Location, call number: GEN HD9980.5.K37 1994.

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2.
Services marketing / David L. Kurtz and Kenneth E. Clow. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New York : John Wiley, c1998
Availability: Items available for loan: North South University Library (2)Location, call number: GEN HD9980.5.K87 1998, ... Items available for reference: North South University Library: Not for loan (1)Location, call number: GEN HD9980.5.K87 1998.

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