North South University Library OPACService management : operations,strategy,and information technology /
Fitzsimmons, James A.
Service management : operations,strategy,and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. - 3rd ed. - Boston : Mc Graw-Hill, c2001. - xxvi, 646 p. : ill. ; 25 cm. 1 computer disc (CD ; 3/4 in.)
Includes bibliographical references and indexes.
0071181156
Service industries--Management.
HD9980.5 / .F58 2001
Service management : operations,strategy,and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. - 3rd ed. - Boston : Mc Graw-Hill, c2001. - xxvi, 646 p. : ill. ; 25 cm. 1 computer disc (CD ; 3/4 in.)
Includes bibliographical references and indexes.
0071181156
Service industries--Management.
HD9980.5 / .F58 2001