Service management : operations, strategy, information technology /
Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. - 7th ed. - Boston : McGraw-Hill, c2011. - xvii, 541 p. : ill. ; 29 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliography & index.
9780071289276
Service industries--Management.
HD9980.5 / .F58 2011
Service management : operations, strategy, information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. - 7th ed. - Boston : McGraw-Hill, c2011. - xvii, 541 p. : ill. ; 29 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliography & index.
9780071289276
Service industries--Management.
HD9980.5 / .F58 2011