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Customer retention through quality leadership /

Fliehman, Deborah G.

Customer retention through quality leadership / Deborah G. Fliehman and David D. Auld - Wisconsin : ASQC Quality, c1992. - xii, 233 p. : 24 cm.

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LC Class. No.: HF5415.33 / .U6F58 1992

Dewey Class. No.: 658.812 / F621c

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Customer retention through quality leadership /