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Service operations management /

Schmenner, Roger W

Service operations management / Roger W Schmenner. - New Jersey : Prentice Hall, c1995. - xiv, 406 p. : ill. ; 24 cm.

Includes bibliographical references (p. 398-401) and index.

ISBN: 002406811X

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / .S36 1995

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