Drummond, Helga The T.Q.M. movement : what total quality management is really all about ! / Helga Drummond. - New Delhi : UBS Publishers' Distributors, c1992. - 156 p. : ill. ; 22 cm. Includes bibliographical references and index. ISBN: 8174760008 9788174760005 Subjects--Topical Terms: Total quality management. LC Class. No.: HD62.15 / .D78 1992 Dewey Class. No.: 658.562 / D795t