TY  - BOOK
AU  - Drummond,Helga
TI  - The T.Q.M. movement: what total quality management is really all about ! 
SN  - 8174760008
AV  - HD62.15 .D78 1992
U1  - 658.562 
PY  - 1992///
CY  - New Delhi
PB  - UBS Publishers' Distributors
KW  - Total quality management
N1  - Includes bibliographical references and index; Management; Social Science
ER  -