Fitzsimmons, James A. <br/><br/>
Service management :  operations,strategy,and information technology / 
James A. Fitzsimmons and Mona J. Fitzsimmons. 
 - 2nd ed. 
 - Boston :  Irwin/Mc Graw-Hill,  c1998. 
 - xxvi, 613 p. :  ill. ;  25 cm. 
<br/><br/> Updated ed. of: Service management for competitive advantage. 1994. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/>
<br/><br/><label>ISBN: </label>0070217602 9780070217607 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .F58 1998