Strategic Six sigma : best practices from the executive suite /
Dick Smith, Jerry Blakeslee and Richard Koonce.
- Hoboken, N.J. : John Wiley, c2002.
- xxvi, 310 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0471232947 9780471232940
Organizational effectiveness. Customer relations. Industrial management. Quality control. Six sigma (Quality control standard)