Kaplan, Robert S. The balanced scorecard : translating strategy into action / Robert S. Kaplan and David P. Norton. - Boston, Mass. : Harvard Business School Press, c1996. - xi, 322 p. : ill. ; 24 cm. Includes index. ISBN: 0875846513 9780875846514 Subjects--Topical Terms: Industrial productivity--Measurement.Strategic planning.Organizational effectiveness--Evaluation. LC Class. No.: HD56 / .K37 1996 Dewey Class. No.: 658.4012 / K17s