TY  - BOOK
AU  - Kaplan,Robert S.
AU  - Norton,David P.
TI  - The balanced scorecard: translating strategy into action 
SN  - 0875846513
AV  - HD56 .K37 1996
U1  - 658.4012 
PY  - 1996///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Industrial productivity
KW  - Measurement
KW  - Strategic planning
KW  - Organizational effectiveness
KW  - Evaluation
N1  - Includes index; Management
ER  -