TY  - BOOK
AU  - George,Stephen
AU  - Weimerskirch,Arnold
TI  - Total quality management: strategies and techniques proven at todays most successful companies 
T2  - The Portable MBA series
SN  - 0471595381
AV  - HD62.15 .G46 1994
U1  - 658.562 
PY  - 1994///
CY  - New York
PB  - John Willey
KW  - Total quality management
KW  - United States
KW  - Case studies
KW  - Malcolm Baldrige National Quality Award
N1  - Includes bibliographical references (p. 271-276) and index; Management
ER  -