Hurst, Bernice <br/><br/>
The handbook of communication skills / 
Bernice Hurst 
 - 2nd ed. 
 - London :  Kogan Page,  c1991. 
 - 320 p. ;  25 cm. 
<br/><br/>Includes jargon, glossary, bibliography and index; p. 297-320 
<br/><br/>
<br/><br/><label>ISBN: </label>0749418400 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication<br/>Psychological aspects<br/>Communication
<br/><br/><label>LC Class. No.: </label>BF637.C45  / .H87 1991 
<br/><br/><label>Dewey Class. No.: </label>153.6