Mercer, Jillian <br/><br/>
May I help you? :  great customer service for small business / 
Jillian Mercer 
 - Australia :  Allen & Unwin,  c2004. 
 - vii, 134 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>1865088587 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations Small business<br/>Management Small business<br/>Customer services
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .M47 2004 
<br/><br/><label>Dewey Class. No.: </label>658.812  / M554m