TY  - BOOK
AU  - Mercer,Jillian
TI  - May I help you?: great customer service for small business 
SN  - 1865088587
AV  - HF5415.5 .M47 2004
U1  - 658.812 
PY  - 2004///
CY  - Australia
PB  - Allen & Unwin
KW  - Customer relations Small business
KW  - Management Small business
KW  - Customer services
ER  -