Plunkett, Warren R. <br/><br/>
Management :  meeting and exceeding customer expectations / 
Warren R. Plunkett, Raymond F. Attner and Gemmy S. Allen. 
 - 7th ed. 
 - Cincinnati, Ohio :  South-Western/Thomson,  c2002. 
 - xxviii, 797 p. :  ill. ;  26 cm. +  1 computer disc (CD ; 3/4 in.) 
<br/><br/>Includes bibliographical references (p. 747-777) and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0324027257 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>LC Class. No.: </label>HD31  / .P58 2002 
<br/><br/><label>Dewey Class. No.: </label>658.4  / P737m