TY  - BOOK
AU  - Plunkett,Warren R.
AU  - Attner,Raymond F.
AU  - Allen,Gemmy S.
TI  - Management: meeting and exceeding customer expectations 
SN  - 0324027257
AV  - HD31 .P58 2002
U1  - 658.4 
PY  - 2002///
CY  - Cincinnati, Ohio
PB  - South-Western/Thomson
KW  - Management
N1  - Includes bibliographical references (p. 747-777) and index; Management
ER  -