IT-enabled services / edited by Pramod M. Mantravadi - Hyderabad : ICFAI University, c2002. - 168 p. : ill. ; 22 cm. ISBN: 8178811006 LCCN: Subjects--Topical Terms: Information technologyManagementStrategic planning LC Class. No.: HD30 / .2 2002 Dewey Class. No.: 004.0684