TY - BOOK AU - Mannan,M.A. AU - Ferdousi,Farhana TI - Essentials of total quality management SN - 9848090325 AV - HD62.15 .M36 2007 PY - 2007/// CY - Dhaka PB - The University Grants Commission of Bangladesh KW - Total quality management N1 - Includes bibliographical references; Management ER -