TY  - BOOK
AU  - Sewell,Carl
AU  - Brown,Paul B.
TI  - Customers for life: how to turn that one-time buyer into a lifetime customer 
SN  - 0385504454
AV  - HF5415.5 .S49 1990
PY  - 1990///
CY  - New York
PB  - Doubleday
KW  - Customer services
KW  - Automobile industry and trade
ER  -