Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, information technology / 
James A. Fitzsimmons and Mona J. Fitzsimmons. 
 - 7th ed. 
 - Boston :  McGraw-Hill,  c2011. 
 - xvii, 541 p. :  ill. ;  29 cm. 
 - The McGraw-Hill/Irwin series operations and decision sciences .
<br/><br/>Includes bibliography & index. 
<br/><br/>
<br/><br/><label>ISBN: </label>9780071289276 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .F58 2011