Heskett, James L. <br/><br/>
The value profit chain :  treat employees like customers and customers like employees / 
James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger 
 - New York :  The Free Press,  c2003. 
 - xxii, 377 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0743225694 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer satisfaction<br/>Organizational effectiveness
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .H473 2003