Allen, Gemmy S. <br/><br/>
Management :  an approach to customer expectations / 
Gemmy S. Allen, Warren R. Plunkett and Raymond F. Attner. 
 - 10th ed. 
 - Australia :  South-Western Cengage Learning,  c2013. 
 - xxiii, 717 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references (pages 661-677) and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>9780538480550 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>LC Class. No.: </label>HD31  / .A45 2013