Crosby, Philip B. <br/><br/>
Quality without tears :  the art of hassle-free management / 
Philip B. Crosby 
 - New York :  McGraw-Hill,  c1984. 
 - xv, 205 p. :  21 cm. 
<br/><br/><label>ISBN: </label>9780070145115 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance
<br/><br/><label>LC Class. No.: </label>TS156.6  / .C764 1984