TY  - BOOK
AU  - Crosby,Philip B.
TI  - Quality without tears: the art of hassle-free management 
SN  - 9780070145115
AV  - TS156.6 .C764 1984
PY  - 1984///
CY  - New York
PB  - McGraw-Hill
KW  - Quality assurance
ER  -