Rentz, Kathryn Lesikar's business communication : connecting in a digital world / Kathryn Rentz and Paula Lentz - 13th ed. - New York : McGraw-Hill/Irwin, c2014. - xxxix, 679 p. : ill. ; 29 cm. ISBN: 9781259060809 LCCN: Subjects--Topical Terms: Commercial correspondenceEnglish languageBusiness LC Class. No.: HF5721 / .L37 2014