Shwom, Barbara Business communication : polishing your professional presence / Barbara Shwom and Lisa Gueldenzoph Snyder - 2nd ed. - Boston : Pearson, c2014. - xxi, 648 p. : ill. ; 29 cm. ISBN: 9780133142709 LCCN: Subjects--Topical Terms: Business communicationBusiness writing LC Class. No.: HF5718 / .S525 2014