Tomalin, Barry <br/><br/>
International English for call centres :  a course in English language, culture and empathy / 
Barry Tomalin and Suhashini Thomas 
 - New Delhi :  Macmillan Education,  c2009. 
 - ix,178  p. :  ill. ;  25 cm. +  1 computer disc (CD ; 3/4 in.). 
<br/><br/><label>ISBN: </label>9780230638969 
<br/><br/><label>Subjects--Topical Terms: </label><br/>English language<br/>Textbooks for foreign speakers<br/>Call centers
<br/><br/><label>LC Class. No.: </label>PE1128  / .T598 2009