TY  - BOOK
AU  - Tomalin,Barry
AU  - Thomas,Suhashini
TI  - International English for call centres: a course in English language, culture and empathy 
SN  - 9780230638969
AV  - PE1128 .T598 2009
PY  - 2009///
CY  - New Delhi
PB  - Macmillan Education
KW  - English language
KW  - Textbooks for foreign speakers
KW  - Call centers
ER  -