TY  - BOOK
AU  - Maurer,Robert
TI  - The spirit of kaizen: creating lasting excellence one small step at a time 
SN  - 9780071796170
AV  - HD58.9 .M38 2013
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Organizational effectiveness
KW  - Organizational change
KW  - Management
N1  - Includes index; A swift introduction to kaizen -- Boost morale -- Contain costs -- Improve quality -- Develop new products and services -- Increase sales -- Reduce health-care expenses -- When small steps are too hard: what to do; Management
ER  -