Goetsch, David L. Implementing total quality / David L. Goetsch and Stanley Davis. - Englewood Cliffs, N.J. : Prentice Hall, c1995. - ix, 285 p. : ill. ; 24 cm. Includes index. ISBN: 0131808869 Subjects--Topical Terms: Total quality management. LC Class. No.: HD62.15 / .G64 1995