Bank, John The essence of total quality management / John Bank - New York : Prentice-Hall, c1992. - xvi, 203 p. : ill. ; 23 cm. ISBN: 013284902X LCCN: Subjects--Topical Terms: Total quality managementManagement LC Class. No.: HD62.15 / .B36 1992 Dewey Class. No.: 658.562 / B21e