TY  - BOOK
AU  - Bank,John
TI  - The essence of total quality management
SN  - 013284902X
AV  - HD62.15 .B36 1992
U1  - 658.562 
PY  - 1992///
CY  - New York
PB  - Prentice-Hall
KW  - Total quality management
KW  - Management
ER  -