Fliehman, Deborah G. <br/><br/>
Customer retention through quality leadership / 
Deborah G. Fliehman and David D. Auld 
 - Wisconsin :  ASQC Quality,  c1992. 
 - xii, 233 p. :  24 cm. 
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<br/><br/><label>LC Class. No.: </label>HF5415.33  / .U6F58 1992 
<br/><br/><label>Dewey Class. No.: </label>658.812  / F621c