Griffiths, David N. <br/><br/>
Implementing quality :  with a customer focus / 
David N. Griffiths. 
 - Wisconsin :  ASQC- Quality press,  c1991. 
 - xii, 210 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 185-188) and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>052791648X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Gas industry--Management--Case studies.<br/>Gas industry--Quality control--Case studies<br/>Gas industry--Customer services--Case studies.
<br/><br/><label>LC Class. No.: </label>HD9581  / .A2G75 1991 
<br/><br/><label>Dewey Class. No.: </label>363.630688  / G853i