TY - BOOK AU - Griffiths,David N. TI - Implementing quality: with a customer focus SN - 052791648X AV - HD9581 .A2G75 1991 U1 - 363.630688 PY - 1991/// CY - Wisconsin PB - ASQC- Quality press KW - Gas industry KW - Management KW - Case studies KW - Quality control KW - Customer services N1 - Includes bibliographical references (p. 185-188) and index; Social Science; Management ER -