TY  - BOOK
AU  - Griffiths,David N.
TI  - Implementing quality: with a customer focus 
SN  - 052791648X
AV  - HD9581 .A2G75 1991
U1  - 363.630688 
PY  - 1991///
CY  - Wisconsin
PB  - ASQC- Quality press
KW  - Gas industry
KW  - Management
KW  - Case studies
KW  - Quality control
KW  - Customer services
N1  - Includes bibliographical references (p. 185-188) and index; Social Science; Management
ER  -