Taylor, Lynda King <br/><br/>
Quality :  sustaining customer service / 
Lynda King Taylor 
 - London :  Century Business,  c1993. 
 - 270 p. :  24 cm. 
<br/><br/><label>ISBN: </label>0712655190 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Marketing
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .T17 1993