Schmenner, Roger W <br/><br/>
Service operations management / 
Roger W Schmenner. 
 - New Jersey :  Prentice Hall,  c1995. 
 - xiv, 406 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 398-401) and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>002406811X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .S36 1995