TY  - BOOK
AU  - Schmenner,Roger W
TI  - Service operations management
SN  - 002406811X
AV  - HD9980.5 .S36 1995
PY  - 1995///
CY  - New Jersey
PB  - Prentice Hall
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references (p. 398-401) and index; Management
ER  -