Oakland, John S. <br/><br/>
Total quality management :  the route to improving performance / 
John S. Oakland 
 - 2nd ed. 
 - Oxford :  Butterworth-Heinemann,  c1993. 
 - x, 463 p. ;  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>0750609931 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Management
<br/><br/><label>LC Class. No.: </label>TS156  / .O24 1993 
<br/><br/><label>Dewey Class. No.: </label>658.562  / O11t