TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management: the route to improving performance 
SN  - 0750609931
AV  - TS156 .O24 1993
U1  - 658.562 
PY  - 1993///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Management
ER  -